COMMON QUESTIONS

We ship throughout all of Mexico. International shipping is not available at this time.

Orders are processed from 1-2 business days and typically arrive within 2–5 business days, depending on your location and the shipping method selected. You’ll receive a tracking number as soon as your order ships.

Guadalajara: $100 MXN

Standard national shipping: $190 MXN

Express national shipping: $220 MXN

Absolutely. Just enter their address at checkout — and don’t forget to add a custom message.

Every RHEA order is thoughtfully packed — but for our signature gift presentation, be sure to select the Add Gift Box option when adding your product or at checkout.

Our premium gift box includes:

A magnetic or lid-style box with an elegant design

A custom message printed on premium card stock

A light scent of our signature RHEA fragrance

A collectible postcard or artistic detail from our collaborations

Wrapping paper, sticker, envelope, and final touches that make it feel special

Because how something arrives changes how it’s remembered.

We offer signature boxes, with scented interiors, message personalization, and curated additions — so your gift feels personal, elevated, and unforgettable.

Yes. You’ll have the option to include a custom note during checkout, printed on a premium card.

Yes — you can add multiple gifts to your cart and complete them in a single order. Just note that we ship to one address per order.

Each gift will arrive fully prepared, in its own box and presentation.

If you’d like two or more items are going to the same person, just let us know in the order notes at checkout — we’ll take care of it.

We do. Whether it’s one gift or your entire holiday list, we’ll make sure every box says, "I thought of you."

You can:

Shop by moment, price, or category. 

Let us guide you through our Personal Shopper via WhatsApp — ready to turn a few clues into the perfect gift

Or take our AI-powered Gift Quiz — five quick questions, and we’ll do the rest.

We process orders quickly, but if you need to make a change, email us as soon as possible at admin@rhea.global or through Whatsapp +52 33 2941 4583. We'll do our best to accommodate.

Contact us immediately if anything arrives damaged, incomplete, or not as expected. We’ll make it right.

We accept returns only on items that arrive damaged, defective, or incomplete. If this happens, please contact us at admin@rhea.global within 48 hours of receiving your order, including photos and your order number.

If you'd like to exchange an item, we’re happy to help — as long as the product is unused, in perfect condition, and returned in its original packaging.

Please note: shipping costs for exchanges are covered by the customer, and request should be submitted 7 days post receiving the product. 

Yes — we create meaningful gifts for clients, events, and teams. Whether you're sending a few or a few hundred, we’ll tailor each gift to feel thoughtful, elevated, and aligned with your brand.

For custom proposals or large orders, contact us at admin@rhea.global.