What is Rhea?
We are a service company dedicated to the sale of authentic and high-quality gift products, specializing in home accessories. Rhea aims to be an attractive and balanced option for a diverse and demanding audience, who values quality, authenticity, and sophistication, while choosing practicality and ease of use.
How can I contact Rhea customer service?
Through the contact link. Click here
Do you offer returns or refunds on products?
We offer returns and refunds on all our products, with the exception of shipping costs, which are the responsibility of the customer. To qualify for a return or refund, the product must be in its original condition. Contact us for further details.
Does Rhea ship to all of Mexico?
Yes, we have shipments to all of Mexico.
Does Rhea ship internationally?
Unfortunately we don't do it. We are working to open this service as soon as possible.
How long will it take to get my product?
Delivered within 3 to 5 business days. If you have a special urgency, please contact us by email to organize an express service.
What kind of products does Rhea sell?
We have products for every occasion. The products are divided into a decorative and aromatic line. Decorative items include photo albums, lamps, coffee table books, and board games, while the aromatic line includes over 10 types of candles.
What other services does Rhea offer?
We offer gift registry services for any event, corporate packages, and personal shopper assistance.
What types of payments do you accept?
At our store, we strive to offer a variety of convenient and secure payment methods. We accept the following payment methods to ensure your shopping experience is easy and accessible:
- Credit and Debit Cards : We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal : For those who prefer to use their PayPal account for online payments, we offer this option for a fast and secure payment process.
- Apple Pay and Google Pay : For a fast, contactless payment experience, we also support Apple Pay and Google Pay, allowing you to pay using your mobile device.
When will my order be processed?
All orders are handled and shipped from our warehouse in Guadalajara. Please allow additional time for your order to be processed during vacations, holidays, and sales seasons.
We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the date of your purchase and will be shipped immediately after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Within Mexico: Once you place your order, please allow 1 to 3 business days to process your orders. After that, it will take between 3-6 business days for delivery to any area within the Mexican Republic (depending on location).
Do you have any emergency?
Send us an email to admin@rhea.global to coordinate an express delivery. Subject to delivery area and high seasons.
